Technical Documentation
Build Documentation That Onboards, Guides, and Scales
We turn internal know-how into clear, trusted documentation that users and teams actually use. From strategy to docs-as-code and portals, we make knowledge easy to find, easy to follow, and easy to maintain.
Great products stall when answers are hard to find. Tribal knowledge slows teams, increases support tickets, and risks compliance.
At i3RL, we design documentation systems that cut friction and accelerate adoption. We map your audiences, capture the right details, and publish content that stays accurate release after release.
Our goal is simple: reduce tickets, speed onboarding, and help users succeed on the first try.
Let’s document your product in a way that grows with it.
Our Technical Documentation Services
Documentation Strategy & Information Architecture
We define who your readers are, what they need, and how they’ll find it. We design a content structure, navigation, and style guide that keeps every page consistent and easy to scan.
API & Developer Documentation
We document endpoints, auth, error models, and real examples your developers can copy and run. Collections, SDK how-tos, and versioned references make integration straightforward and support-light.
Product & User Guides
We write task-based guides, quick starts, and in-app tips that move users from “try” to “done.” Screens, steps, and notes clarify complex flows without jargon.
SRE/DevOps Runbooks
We produce on-call playbooks and standard operating procedures tied to your monitoring. Clear triggers, steps, and rollback paths reduce time to resolve and prevent repeat incidents.
Architecture & Design Records
We capture how the system works and why it was built that way. C4 diagrams and short ADRs preserve intent, speed onboarding, and guide safe change.
Compliance & Security Documentation
We write the policies and procedures auditors expect and engineers respect. Controls, evidence, and responsibility are concrete and mapped to frameworks like SOC 2, ISO 27001, HIPAA, and PCI.
Docs Automation & Portals (Docs-as-Code)
We store docs with code, add CI checks, and automate publishing. Link validation, previews, search, and analytics keep content healthy and visible.
Localization & Accessibility
We plan for translation and inclusive access. Language, structure, and markup meet WCAG guidelines so everyone can succeed.
Documentation Experience
We’ve shipped developer portals, admin guides, and compliance libraries for SaaS, payments, healthcare, and retail. Teams saw faster integrations, fewer tickets, and quicker onboarding. Leaders gained audit-ready evidence and documentation that survives staff turnover.
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Our Documentation Process
Clear, useful documentation turns expertise into outcomes. Our process creates a single source of truth with CI-backed quality checks, plain language, and SME review, then validates every step end-to-end. The result is versioned, discoverable content that reduces support, speeds onboarding, and stays accurate as your product evolves.
Audit & Audience
We review current content, tools, and gaps, then define reader personas and top tasks. You get a prioritized plan that matches business goals.
Content Plan & IA
We draft a site map, templates, and a style guide that controls voice, structure, and terminology. Navigation and search terms are tested with real users.
Source of Truth Setup
We set repos, branches, and codeowners, then wire CI for linting, links, and previews. Ownership and review paths are clear so content stays current.
Drafting & SME Reviews
We write in plain language, illustrate steps, and embed examples. Subject-matter experts and legal/security review for accuracy without slowing momentum.
Validation & Testing
We run examples end-to-end and test procedures on clean environments. Broken steps are fixed immediately and future tests are automated.
Publish & Version
We release docs with your product, track changes, and keep old versions accessible. Release notes and changelogs show what changed and why.
Enablement & Governance
We train editors and contributors, define SLAs, and set review cadences. Ownership prevents drift and spreads the work.
Measure & Improve
We watch search success, page exits, and ticket deflection. Insights drive updates so docs get better every month.
Technical Documentation Stacks
Our documentation toolchain is built for clarity, automation, and scale—from docs-as-code to publishing and search.
Docs-as-Code
Static site generators and formats for developer documentation
Technologies in this bundle:
MkDocs + Material
SSG
Docusaurus
SSG (MDX)
Sphinx / Read the Docs
Python Docs
Hugo
SSG
AsciiDoc / Antora
Component Docs
Gatsby
React SSG
Ship a docs site fast
Markdown-first workflows with reviews, previews, and versioning.
API Documentation
OpenAPI-powered portals, references, and testing
Technologies in this bundle:
OpenAPI
Spec
Swagger UI
Renderer
Redocly
Portal
Stoplight
Design
Postman
Collections
TypeDoc
SDK Ref (TS)
Level up your API docs
Specs, linting, and generated references in one pipeline.
Knowledge Base & Portals
Internal knowledge sharing and developer portals
Technologies in this bundle:
Confluence
KB
Notion
Internal Docs
GitBook
Docs Hub
Obsidian
Vaults
Backstage
Dev Portal
Zendesk Guide
Help Center
Create a single source of truth
Set up structured teams, permissions, and contributor workflows.
Localization & Publishing
Translate, review, and produce multi-format outputs
Technologies in this bundle:
Crowdin
L10n
Transifex
L10n
Phrase
L10n
POEditor
Strings
Pandoc
PDF/Print
Read the Docs
Publishing
Go global
Automate string sync, reviews, and multi-format publishing.
Hosting & Search
Fast global delivery with excellent discoverability
Technologies in this bundle:
Netlify
Hosting
Vercel
Hosting
GitHub Pages
Hosting
Cloudflare Pages
Hosting/CDN
Algolia DocSearch
Search
Meilisearch
Search
Make docs easy to find
Preview, CDN cache, and instant search out of the box.
Don’t see your preferred tool? Contact us for a custom docs stack.
Why Choose i3RL
When clarity drives adoption, you can’t gamble on guesswork. We transform scattered knowledge into crisp, reliable documentation that shortens onboarding, reduces tickets, and proves its value every release. With i3RL, docs become a growth engine—fast to ship, easy to trust, and built to scale.
Clarity That Converts
We write for action, not decoration. Every page tells readers exactly what to do next and how to know it worked.
Versioned and Verifiable
Documentation ships with your code and stays in lockstep. Automated checks catch broken links and stale snippets before customers ever see them.
Developer-Ready, Copy-Paste Simple
Examples run out of the box and SDKs build cleanly. Auth flows are predictable, so integration time drops and satisfaction rises.
Secure and Compliant by Design
Policies map to real controls, evidence, and owners. Audits move faster, risk goes down, and teams know what “good” looks like.
Rapid, Reliable Delivery
We work in short cycles with clear owners and visible progress. You always know what shipped, what’s next, and when it lands.
ROI You Can Measure
We track deflection, search success, and time-to-first-success. Decisions are guided by numbers—so the value of documentation is never a guess.Humanize 202 words
Our Hiring Models
Dedicated Developer
Our dedicated teams specialize in analysis,
development, testing, and support. They integrate
seamlessly with your business to deliver results with
efficiency and precision.
Dedicated Team
Our dedicated teams specialize in analysis,
development, testing, and support. They integrate
seamlessly with your business to deliver results with
efficiency and precision.
Fixed Price Project
Our dedicated teams specialize in analysis,
development, testing, and support. They integrate
seamlessly with your business to deliver results with
efficiency and precision.
development, testing, and support. They integrate
seamlessly with your business to deliver results with
efficiency and precision.
Questions & Answers
Frequently Ask Questions
Yes. We audit content, create redirects, fix links, and move to a Git-backed site with CI and previews.
We can ship SDKs, snippets, and Postman collections alongside docs, with tests that prove they work.
Ownership, review SLAs, CI checks, and scheduled audits keep content healthy without slowing teams.
Yes. We set translation workflows and structure content for easy reuse across languages.
Typically 3–6 weeks for audit, IA, tooling, and first publish; larger libraries follow in staged waves.
We can add in-app help, tooltips, and context links tied to the same source of truth.
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